Terms & Conditions

The small print!  I know it's dull, but please take a moment to read.  I'll try and keep it short!

GENERAL

• Horses must be dry and well groomed prior to a treatment.  I can't treat a wet or muddy horse, it causes friction and damages the skin and muscle fibres.  Yes, that includes legs and underneath the tummy.
• If it is raining, we will need a dry stable or covered area to work in.  Again, wet horse blah blah... you know the drill.
• Please make sure we have hard standing or a suitable surface / safe space to stand / work on.  The middle of your field is not the best place.
• Please let me know if your horse is lame or suffering with any contraindications (a list of these can be found under the Contraindications pop-up).
• Massage therapy works best when it is used alongside regular saddle and bit & bridle fittings, dentist and farrier visits.  As I have the best interests of your horse at heart, I may suggest these areas are revisited.  Please don't be offended, I am trying to help your horse and save you some money!
• A treatment generally involves some stretching at the end. It is your responsibility to ensure your horse is happy to have their feet picked up and their legs moved and held, please advise me if this is not the case.  I do have some stretches that do not require feet to be picked up and will revert to these if needed and for older horses in particular.

VET STUFF

• Massage therapy is not a substitute for veterinary diagnosis.  I may refer you to your vet if I feel it is required.
• The laws around massage therapy changed in 2020 and veterinary consent is not required for any routine bodywork as long as your horse is not currently under vet supervision.  However, if your horse is under vet supervision, consent is required before all initial appointments in accordance with the Veterinary Surgeons Act 1966.  Please contact me if your horse is under the vet for any reason.
• I am happy for you to share your horse's reports with your vet or other equine professionals, they are yours after all!

CANCELLATIONS & OTHER FEES (Unfortunately these are something I've had to implement due to time wasters.  It makes me sad to do so.)

• Appointments cancelled within 48 hours (2 days) notice will be liable for the cost of the full visit.
• Cancellations made within 96 hours (4 days) will be liable for half the cost of the visit.
• Appointments can be rescheduled within 30 days at no cost.
• I will sometimes waive fees at my discretion, especially if circumstances are unavoidable. Please speak to me if there are any issues with your scheduled appointment as soon as possible.
• For any other issues, please speak to me.  There is usually a way we can figure things out, after all, I do want to support you as well as your horse.
• Mileage fees outside of my area are 45p a mile.  However, I may waive this is there are enough of you for a full day. 

INVOICING & PAYMENT

• A £10 deposit is requested for all bookings.  This is deducted from your final payment.
• Payment to be made at the end of the appointment and can be made by cash or card.
• Card payments may incur a small transaction fee of no more than 2% depending on the total cost.
• Invoices agreed prior to the initial appointment and are payable within 48 hours of receipt.
• Payment plans are available for all my services.  Please speak to me to find out more.
• Discounts on bit &  bridle fitting consultations and animal Reiki are only available to existing clients.  To qualify as an existing client you must be on a regular treatment plan with me.

DATA

• I keep copies of reports, details relating to your horse and your contact information in Cavanti and in my CRM file.  I will not share anything without your permission, unless requested by a vet or other authority where it is in the best interests of your horse's health and wellbeing.
• You may receive the occasional email from me with information I think may be beneficial for you and your horse or to inform you of offers, competitions and my future plans.  You can unsubscribe at anytime by following the link at the end of the email or by contacting me directly.

• Finally, I will most likely leave you with some exercises to help you improve or maintain your horse's mobility and muscular condition.  I would really appreciate it if you made attempt at doing them, even once a week.  I know life happens, but you'll see less of me if you do your exercises!